CQP 102: Communication and Customer Relations

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Course Content

JAN – APR 2025 CLASS RECORDINGS

  • FEB 8TH
    01:50:00
  • FEB 15TH
    53:00
  • FEB 17TH
    00:00
  • FEB 18TH
    01:50:00
  • FEB 10TH
    01:30:00
  • FEB 22ND
    01:15:00
  • FEB 24TH
    01:45:00
  • MAR 3RD
    01:06:00

1. Introduction to communication

2. Communication Process

3. Forms of communication

4. Types and forms of verbal Communication

5. Non-Verbal Communication

6. Functional Writing in organizations

7. Meetings

8. Interviews

9. Report writing

10. Customer Relations

11. Emerging Issues in Communication

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