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CQP 102: Communication and Customer Relations

By Traction SGB Categories: Certified Quality Professionals (CQP)

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About Course

Course Content

JAN – APR 2026

02 February

01:40:09

SEPT – DEC 2025 CLASS RECORDINGS

JAN – APR 2025 CLASS RECORDINGS

1. Introduction to communication

2. Communication Process

3. Forms of communication

4. Types and forms of verbal Communication

5. Non-Verbal Communication

6. Functional Writing in organizations

7. Meetings

8. Interviews

9. Report writing

10. Customer Relations

11. Emerging Issues in Communication

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LEVEL	DURATION	FEES	PER UNIT
MODULE ONE	3 Months	Ksh 30,000	Ksh 10,000
MODULE TWO	3 Months	Ksh 30,000	Ksh 10,000
MODULE THREE	3 Months	Ksh 40,000	Ksh 10,000

CQP 102: Communication and Customer Relations

About Course

Course Content

JAN – APR 2026

02 February

SEPT – DEC 2025 CLASS RECORDINGS

SEPT 20TH

SEPT 22ND

SEPT 29TH

OCT 27TH

NOV 1OTH

JAN – APR 2025 CLASS RECORDINGS

FEB 8TH

FEB 15TH

FEB 17TH

FEB 18TH

FEB 10TH

FEB 22ND

FEB 24TH

MAR 3RD

1. Introduction to communication

Content

2. Communication Process

Content

3. Forms of communication

Content

4. Types and forms of verbal Communication

5. Non-Verbal Communication

6. Functional Writing in organizations

7. Meetings

8. Interviews

9. Report writing

10. Customer Relations

Content

11. Emerging Issues in Communication