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CQP 102: Communication and Customer Relations

By Traction SGB Categories: Certified Quality Professionals (CQP)

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Course Content

SEPT – DEC 2025 CLASS RECORDINGS

SEPT 20TH

01:12:44
SEPT 22ND

01:55:56
SEPT 29TH

01:25:14

JAN – APR 2025 CLASS RECORDINGS

1. Introduction to communication

2. Communication Process

3. Forms of communication

4. Types and forms of verbal Communication

5. Non-Verbal Communication

6. Functional Writing in organizations

7. Meetings

8. Interviews

9. Report writing

10. Customer Relations

11. Emerging Issues in Communication

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LEVEL	DURATION	FEES	PER UNIT
FOUNDATION	3 Months	Ksh 34,000	Ksh 7,500
INTERMEDIATE	3 Months	Ksh 36,000	Ksh 8,000
ADVANCE	3 Months	Ksh 38,000	Ksh 9,000

CQP 102: Communication and Customer Relations

Course Content

SEPT – DEC 2025 CLASS RECORDINGS

SEPT 20TH

SEPT 22ND

SEPT 29TH

JAN – APR 2025 CLASS RECORDINGS

FEB 8TH

FEB 15TH

FEB 17TH

FEB 18TH

FEB 10TH

FEB 22ND

FEB 24TH

MAR 3RD

1. Introduction to communication

Content

2. Communication Process

Content

3. Forms of communication

Content

4. Types and forms of verbal Communication

5. Non-Verbal Communication

6. Functional Writing in organizations

7. Meetings

8. Interviews

9. Report writing

10. Customer Relations

Content

11. Emerging Issues in Communication