CQP 101: Quality Management Systems

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Course Content

1. The origin and evolution of quality management
Define quality and discuss how quality and quality management evolved

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2. Quality Gurus
Describe various experts and their contribution to the field of quality

3. Dimension of quality
Explain dimensions of quality for products and services

4. Principles of quality management
Relate the principles of quality management to actionable behaviors

5. Process approach for quality
Comprehend process approach as a foundation of quality management

6. Quality requirements
Describe quality requirements, characteristics and factors affecting quality in products and services

7. Requirements for management systems based on ISO
Comprehend the high- level structure of ISO quality management systems standards

8. Context of an organization for quality
Conduct stakeholder mapping and analysis to understand their needs and expectations regarding quality

9. Leadership for quality
Explain leadership attributes and importance of leadership in quality management

10. Quality planning and support
Create plans necessary for implementation of quality management system

11. Quality Operations
Describe the design and development process for quality

12. Quality Culture
Describe the concept of entrenching a culture of quality and performance excellence in an organization

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