Paper 02: Communication Skills

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About Course

The Professional courses are administered at Foundation, Intermediate and Advanced Levels. Each level requires an average of one year, though candidates are advised to provide for an additional one year to meet requirements for internship/ practical experience.

A student must book for a minimum of three papers in a level in any order unless is exempted or has credits.

Prior to certification, candidates will be required to:

  • Attend workshops on ethics, soft skills and emerging issues organised by kasneb and ICPAK and earn IPD hours.
  • Obtain 1-Year practical experience, or alternatively attend workshops on work based simulation organised by kasneb and ICPAK.

This course is aimed at persons who wish to qualify and work or practice as professional accountants, auditors, finance managers, tax managers and consultants in related areas in both public and private sectors.

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Course Content

This paper is intended to equip the candidate with the knowledge, skills and attitude that will enable him/her to communicate clearly and concisely, orally and in writing in formal and informal situations.

  • Lesson 1
  • Overview Test Meeting

1. Introduction to communication
1.1 Meaning of communication 1.2 Role of communication in an organisation 1.3 Elements of communication 1.4 The communication process 1.5 Principles of effective communication 1.6 Essential of an effective communication system 1.7 Barriers to effective communication

2. Types of communication
2.1 Formal and informal communication 2.2 Flow of communication in an organisation 2.3 Grapevine communication 2.4 Internal and external communication 2.5 Interpersonal and intrapersonal communication 2.6 Cross-cultural communication 2.7 E-mail 2.8 Visual communication - graphs/charts/tables/diagrams/pictures

3. Oral communication
3.1 Meaning of oral communication 3.2 Importance of oral communication 3.3 Types of oral communication - Face to face and telephone conversations 3.4 Effective listening -The listening process, principles of effective listening, listening techniques, barriers to effective listening 3.5 Interviews - Types, purpose, preparation and conduct of interviews 3.6 Persuasive communication - Meaning, objectives, creating persuasive messages, approaches to persuasion

4. Non-verbal communication
4.1 Meaning and importance of non-verbal communication 4.2 Forms of non-verbal communication 4.3 Effective use of non-verbal communication 4.4 Barriers to effective non-verbal communication

5. Writing skills
5.1 Sentence construction and paragraph development 5.2 Business letters 5.3 Memorandum 5.4 Posters and notices 5.5 Forms and questionnaires 5.6 Circulars and newsletters 5.7 Advertisements and publicity materials 5.8 Documents used in business transactions - letter of enquiry, catalogue, quotation, purchase order, invoice, credit note, debit note, others 5.9 CVs and resume

6. Public speaking and presentation
6.1 Effective presentation skills 6.2 Audience analysis 6.3 Selecting and researching the topic 6.4 Preparation and organisation of an effective presentation 6.5 Structure of presentation 6.6 Presentation aids 6.7 Public speeches - Structure and delivery of public speeches 6.8 PowerPoint presentations

7. Group and team communication
7.1 Group communication networks 7.2 Team communication 7.3 Communicating in virtual groups and teams-group e-mails, what’s app groups, social media 7.4 Meetings - Types, role of members, preparation, conduct, documents used in meetings 7.5 Conferences and symposia

8. Report and proposal writing
8.1 Types and purpose of reports 8.2 Structure and content of reports 8.3 Types and uses of proposals 8.4 Structure and content of proposals 8.5 Writing of formal reports and proposals

9. Information technology and communication
9.1 Role and impact of technology in communication 9.2 Communication networks - Internet, intranet and extranet 9.3 Teleconferencing and video conferencing 9.4 Webinar 9.5 Wireless technology

10. Ethics in communication
10.1 Role of ethical communication in an organisation 10.2 Principles of ethical communication 10.3 Ethical issues in communication 10.4 Enhancing ethical communication in an organisation 10.5 Factors influencing ethical communication 10.6 Ethical dilemmas in communication 10.7 Handling ethical dilemmas in communication

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