CCP Paper No. 9 Collections Management

UNIT DESCRIPTION

The paper Collections Management is intended to equip the candidate with the knowledge, skills and attitude that will enable him or her to effectively manage debt collections.

LEARNING OUTCOMES

A candidate who passes this paper should be able to:

• Employ concepts, processes, techniques and best practices for effective debt collection in consumer, trade and export credit
• Establish, arrange and negotiate debt repayment plans with various clients
• Integrate ICT skills in collection process
• Examine the risks associated with consumer, export and trade debt collection
• Evaluate the impact of legal regulatory and industry framework on consumer, export and trade debt collection