CCP Paper No. 13 Advanced Collections Management

UNIT DESCRIPTION

This paper Advanced Collections Management is intended to equip the candidate with knowledge, skills and attitudes that will enable him/her to use advanced tools, methods and techniques to manage collections in a complex business environment.

LEARNING OUTCOMES

A candidate who passes this paper should be able to:

• Formulate and implement an organisation’s collections strategy in line with legal and regulatory organisational requirements
• Manage collection of debts through Litigation
• Adjust the management of collections activity at different stages of collection cycle and advise the management regarding provisioning and write-offs
• Manage the challenges of internal and external relationships during collections
• Evaluate commercial conclusion of debts, engage and manage external collection agencies