CCP Paper 2 Communication and Customer Relations

UNIT DESCRIPTION

This paper is intended to equip the candidate with knowledge, skills and attitudes that will enable him/her to apply business communication, customer relations and personal skills required in the credit management field/profession.

LEARNING OUTCOMES

A candidate who passes this paper should be able to:

• Communicate effectively using a wide range of media in service delivery
• Apply personal skills to building customer relationships and negotiate effectively
• Prepare and conduct physical and online meetings
• Demonstrate ability to effectively work with teams
• Maintain customer relations through technology
• Uphold professional standards, ethics and values that credit staff need to exhibit within workplace