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Paper 02: Communication Skills and Records Management

Categories Certified Secretaries
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Course Curriculum

CLASS RECORDINGS MAY – AUG 2024

  • 20/5/24
    02:00:00
  • 25/5/24
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  • 3/6/24
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  • 10/6/24
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  • 24/6/24
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  • 29/6/24
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  • 1/7/24
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  • 8/7/24
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  • 22/7/24
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  • 29/7/24
    02:00:00

Assignments

1. Introduction to communication
1.1 Meaning of communication 1.2 Role of communication in an organisation 1.3 Elements of communication 1.4 The communication process 1.5 Principles of effective communication 1.6 Essential of an effective communication system 1.7 Barriers to effective communication

2. Types of communication
2.1 Formal and informal communication 2.2 Flow of communication in an organisation 2.3 Grapevine communication 2.4 Internal and external communication 2.5 Interpersonal and intrapersonal communication 2.6 Cross-cultural communication

3. Written communication and visual communication
3.1 Sentence construction and paragraph development 3.2 Business letters 3.3 Memorandum 3.4 Posters and notices 3.5 Forms and questionnaires 3.6 Circulars and newsletters 3.7 Advertisements and publicity materials 3.8 Documents used in business transactions - letter of enquiry, catalogue, quotation, purchase order, invoice, credit note, debit note, others 3.9 Job application cover letter, curriculum vitae and resume 3.10 E-mails 3.11 Visual communication - graphs/charts/tables/diagrams/pictures

4. Oral communication and non-verbal communication
4.1 Meaning of oral communication 4.2 Importance of oral communication 4.3 Means of oral communication-face to face and telephone conversations 4.5 Effective listening - the listening process, principles of effective listening, listening techniques, barriers to effective listening 4.6 Interviews - types, purpose, preparation and conduct of interviews, 4.7 Persuasive communication - meaning, objectives, creating persuasive messages, approaches to persuasion 4.8 Assertive communication 4.9 Meaning and importance of non-verbal communication 4.10 Forms of non-verbal communication 4.11 Effective use of non-verbal communication 4.12 Barriers to effective non-verbal communication`

5. Records management systems
5.1 Definition of records management system 5.2 Importance of an effective records management system 5.3 Classification of records and indexing 5.4 Features of an effective records management system 5.5 Principles of effective records management systems 5.6 Records management process 5.7 Postal and courier services

6. Records lifecycle
6.1 Records creation 6.2 Records distribution 6.3 Active storage 6.4 Records retention 6.5 Disposal of records 6.6 Archival of records 6.7 Electronic records management systems 6.8 Maintaining security and confidentiality of records 6.9 Disaster management system and recovery procedure

7. Public speaking and presentation
7.1 Effective presentation skills 7.2 Audience analysis 7.3 Selecting and researching the topic 7.4 Preparation and organisation of an effective presentation 7.5 Structure of presentation 7.6 Presentation aids 7.7 Public speeches - structure and delivery of public speeches

8. Group and team communication
8.1 Group communication networks 8.2 Team communication 8.3 Managing team communication- Resolving conflicts and disagreements 8.4 Communicating in virtual groups and teams-group e-mails, WhatsApp groups, social media, corporate blogs, online surveys 8.5 Meetings and minutes writing 8.6 Conferences and symposia 8.7 Use of virtual meetings platforms; Google Meet, Zoom and MS Teams

9. Report and proposal writing
9.1 Types and purpose of reports 9.2 Structure and content of reports 9.3 Types and uses of proposals 9.4 Structure and content of proposals 9.5 Writing of formal reports and proposals

10. Information technology and communication
10.1 Role and impact of technology in communication 10.2 Communication networks- internet, intranet and extranet 10.3 Teleconferencing and video conferencing 10.4 Webinars 10.5 Wireless technology 10.6 Online surveys

11. Ethics in communication
11.1 Role of ethical communication in an organisation 11.2 Principles of ethical communication 11.3 Ethical issues in communication 11.4 Enhancing ethical communication in an organisation 11.5 Factors influencing ethical communication 11.6 Ethical dilemmas in communication 11.7 Handling ethical dilemmas in communication 11.8 Ethics relating to virtue meetings

communication skills and record management class links

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  • Level
    All Levels
  • Total Enrolled
    33
  • Last Updated
    October 10, 2023
  • Certificate
    Certificate of completion

A course by

Traction SGB

Requirements

  • KCSE: C+
  • KASNEB technician, diploma or professional examination certificate
  • Degree from recognized university
  • Other diplomas as may be approved by KASNEB

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